The year 2020 took us on a roller coaster ride. A lot of technological changes happened in every sector. Starting from healthcare to manufacturing, business, automobile and education, everything took a U-turn in a single year. No one has ever imagined that people will stay at home on lockdowns and work and learn through remote modes. As we are almost at the end of the year, the train to'somewhere' in automation is still on the track.

Automation has left nations driving on Robotic Process Automation (RPA) and Artificial Intelligence (AI) based technologies globally. According to an academic study conducted by Goldsmiths (University of London) in collaboration with the enterprise software provider Automation Anywhere, 71% of Indian respondents said that their employees used RPA and AI-based augmentation in its full potential, the highest percentage for any of the four markets surveyed. The findings were published by the Augmented Human Enterprise where 66% of Indians surveyed said they are empowered to take risks to embrace automation and RPA while 77% added that their organization prioritized employee development. The study pointed out that India is big on employee engagement too, with an impressive 84% saying employee listening is a priority among Indian enterprises. Mihir Shukla, the CEO at Automation Anywhere asserted that "Think of the human body breathing. It's a complex and critical mechanism but automated so our brains are freed to power everything else we do. I think for many organizations, all they can do is'breathe.' It's so important, it's all the employees can focus on," If the breathing is automated in the organization, then employees have the times to focus on other strategic issues and opportunities within the organization, thus leading to a greater return on investment.